Operations Management System

Core Group Company implemented an operations management system for a commercial snow removal company responsible for servicing dozens of commercial properties during winter storms. The platform centralized route planning, service verification, and contract-based billing.

The Challenge

During snow events, dispatch teams struggled to coordinate crews across multiple service routes. Operations relied on spreadsheets and phone calls to determine which properties had been serviced, making it difficult to track work accurately during large snowstorms.

The company also managed multiple contract types including seasonal agreements, per-event services, and per-visit billing, which required significant manual effort to calculate invoices after each storm.

The Solution

Core Group Company developed a centralized dispatch and service tracking system that allowed operations teams to coordinate crews more efficiently.

Optimized service routes were generated based on property locations and crew availability. Field teams recorded service visits through mobile devices, logging arrival times and completed tasks for each property.

Billing rules were configured within the system to automatically generate invoices based on the contract terms assigned to each client.